Client Agreement and Terms

General

  • Full payment is required to confirm your booking. No refunds available, unless Ida discontinues the sessions.

  • Sessions will proceed rain or shine, using nearby shelters if needed. In the event of extreme or unsuitable weather (e.g. heavy thunderstorms), sessions will be rescheduled.

  • Ida is not a licensed medical professional. Sessions are for personal growth and are not a substitute for medical advice or treatment. Clients are responsible for their well-being during and after sessions and should consult a healthcare provider for medical concerns.

For 1:1 Sessions

  • Clients may reschedule their session with at least 24 hours’ notice. Cancellations or reschedules made within 24 hours, or no-shows, will result in the full session being forfeited.

  • If a client is more than 30 minutes late, the session will not proceed and is considered forfeited. If a client is less than 30 minutes late, the session will proceed but end at the original end time.

  • Exceptions for emergencies may be granted at Ida’s discretion.

  • Session validity period:

    • Single session: 2 months from payment

    • 6, 12 or 24-session package: 4 months from first session, which must be attended within 2 weeks of payment

    • Expiry date extensions may be requested case-by-case and may incur a fee.

For Group Classes and Circles

  • Clients may reschedule their booking with at least 24 hours’ notice. Cancellations or reschedules within 24 hours, or no-shows, will result in the full session being forfeited.

  • Clients may join up to 30 minutes late. After that, entry may not be permitted to maintain safety and flow. No extensions or make-ups will be given for late arrivals.

  • Exceptions for emergencies may be granted at Ida’s discretion.

  • Session validity period:

    • Single group class: 4 weeks from purchase

    • 4 and 8-class pack: valid for 2 months from first class, which must be attended within 2 weeks of payment

    • Expiry date extensions may be requested case-by-case and may incur a fee.

  • For circle bookings: credit may be transferred if another circle is scheduled within 2 months; otherwise, cancellations will be considered a donation.